We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee should you experience any faults. If you receive your order and are not satisfied you can return the product for a refund or exchange within 14 days of making a purchase.

Proof of purchase

To complete your refund or exchange, we require a receipt, purchase order or other proof of purchase and a photo / description of the issue you have. Please note that without the aforementioned proof of purchase, we will not issue a refund or exchange.

Shipping items

In order to return an order, you must contact us first.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, we cannot process your request.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to info@smartcelldirect.com